You built something that works. It just doesn't work without you.
Every decision still routes through you. You have a bookkeeper and a P&L and still can't say which clients are actually profitable. You hired good people, and you're still the bottleneck.
Take the assessmentInflection
There are two places this shows up, and the second is the first one coming due.
people
What got you here stops working. Everyone knew everything because there wasn't much to know yet; now there is, and nobody notices the day it breaks. You just start feeling like things are slipping and you can't point at what.
people
The shortcuts that got you through the first one come due, all at once. Roles that were never really defined. Numbers nobody trusts. A leadership team on paper that still escalates everything to you.
Neither one is a growth problem, but both feel like one, so the answer looks like selling more and hiring faster. That's what makes it worse.
The path
We're a fractional operations practice. This is the model we work from.
Five stages. They run in order, and the order is the whole point: you can't automate a process nobody has defined, and you can't get intelligence out of numbers you don't trust yet.
The assessment measures four areas of the business. The path is the order we fix them in.
You're deciding on instinct, because the numbers show up too late to use.
You can see profitability in time to do something about it.
Gross margin by client and service line
Everything holds until someone's out. Quality depends on who happened to catch the project.
Roles have edges. Handoffs are defined. The work survives a vacation.
Variance between planned and realized margin
You're in every escalation, because nobody else is actually allowed to decide.
Your leadership team owns outcomes instead of tasks.
Founder hours in delivery vs. on the business
Your team spends its best hours on work a system should be doing.
The repeatable parts run themselves.
Hours returned to the team each week
You find out it was a bad quarter when it's already a bad quarter.
You can see the next two early enough to change them.
How far ahead revenue is visible with confidence
How we work
We come in, find what's broken, sequence the fix, build the systems, and hand them off. Then we leave.
How we work →Who this is for
Founder-led agencies, consultancies, and studios in digital, creative, and professional services. Usually 15 to 50 people.
If you're smaller than that, the honest answer is you probably don't need us yet.
Proof
A decade building and scaling two agencies from founding team to 100-plus people.
Three years since, doing it fractionally, taking founder-led agencies and consultancies through the same two inflection points. Same work, without the full-time seat.
Start here
Start with the assessment.
Twenty-three questions across leadership, delivery, financial visibility, and systems. Takes about seven minutes. You get a report graded by area, showing which one is furthest behind and what to do about it first.
No call required. Nobody follows up unless you ask.
Take the assessmentThe full version is a four-week engagement: interviews with your team, a real look at your numbers, and time spent watching how the work actually moves. It ends with a graded report where every finding is sourced back to the conversation it came from, and a sequenced plan for what to fix first. That's where most engagements start.
